PRIVACY POLICY

Working Hours

Mon 8:00AM - 5:00PM

Tue 8:00AM - 5:00PM
Wed 8:00AM - 5:00PM

Thu 8:00AM - 5:00PM
Fri 8:00AM - 5:00PM

Sat Appointment Only
Sun Appointment Only

PRIVACY POLICY

This privacy policy sets out how Carolina Air Services of Raleigh uses and protects any information that you give Carolina Air Services of Raleigh when you use this website. Carolina Air Services of Raleigh is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Carolina Air Services of Raleigh may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 3/09/2011. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customize the website according to your interests.
We may provide your information to our third party partners for marketing or promotional purposes.
We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What Our Customers Are Saying

I am appreciative of prompt, reliable and thorough service with a very personal touch. Blake was patient did not appear rushed during his visit with us. I also greatly appreciated the flexibility I have been offered in scheduling future service. With other companies, I felt I was being taken advantage of but certainly do not have that sense with Carolina Air.

-Bob Doud

I thought I had a thermostat problem but Blake quickly analyzed what I had observed on the thermostat and went to check the HAVAC outside. In approximately two minutes he found the problem: a contactor had burnt out. My thanks to Blake House and Carolina Air!
Update: I called in Thursday morning (21 Dec) and asked if Blake House could stop by Friday because the thermostat was not working correctly. Blake texted me during the day (Thursday) and said he would stop by after his last call! Blake stopped by at 6 PM Thursday night and installed a new thermostat. The HAVAC is now providing amazing heat! My thanks to all!

-Dave Shunk

Blake was the tech that came out to our home and he was nothing short of a courteous professional- exactly what you would want from this type of service. He listened carefully to each of our concerns and answered all of our questions. He also went above and beyond to address the issues we had. I couldn't recommend this company and Blake more.

-Kyle Clifton

We finally found a great HVAC company we can trust. Blake came out on a Saturday and was so detailed. He explained the exact problem and how to fix it. He was very professional and courteous. We will be purchasing a maintenance plan to ensure our system is functioning at it's best ability. Thanks Ryan for reaching out and sending Blake out. He was the BEST!

-Melody B.

My wife and I are extremely happy with Carolina Air Services. Tracy and his team have been providing semi annual service for us as well as emergency repair services for many years. We recently had them replace two 20 year old HVAC systems with modern, updated equipment. This installation was not a simple replacement. It involved relocating both the indoor furnaces and outdoor units to accomplish some other goals that we have. All of Carolina Air Services team members were polite, respectful and most importantly knowledgeable. The job was completed quickly with no interruption in heat or cooling. We give them our highest recommendation!

-Gary K.

Tracy and his team are an excellent team to do business with. They treat you with awesome respect and kindness. They are very patient with you while answering your questions and addressing your concerns. They will do their best to fix the issue at the best rate possible. They guarantee their work.

-Lisa L.

We required service to our furnace during the extreme cold this past winter and as it turned out a replacement of our unit. Tracey and his team were able to perform the replacement in 24 hours, doing an excellent job and upgrading us to a newer more efficient product. I would recommend them for their knowledge, work ethic and excellent customer service.

-Judy K.

I have called Tracy 3-4 times over the last couple years when my AC wasn't working properly and he has always respoded quickly. He and his team are always polite and do a good job! They are honest! It is so nice to work with people that I can say this about. Thank you Tracy and guys for helping me again!

-Cheryl V.

Yesterday I was melting! Today I'm cold! Thanks to Tracy Wood and Carolina Air Services! I will only use Tracy and his awesome team for any and all of my heating and cooling needs! Hands down--the nicest, fastest, most reliable, reasonably priced, and trustworthy service in the Triangle! Thank you!

-Dutchess M.

The installation works as advertised. Nice to get something done that doesn't need a call back or two. Great job.

-Lowell Bonnett

Tracy and his team were the best. They came quickly within an hour on a hot Saturday. They fixed my air conditioning problem quickly and were professional and pleasant the whole time. It was one of the best service calls I have ever had. Thanks

-Warren Briggs

Called Tracy on a Sunday morning at 10am and he was at my house at 1015am. He had the A/C fixed within 20 minutes. Very professional and punctual. I will recommend you and your company to everyone that I can. Thanks again.

-Bradley Macey

Tracy and his team provide fast and quality service at a fair price. We had our AC break down on July 4 th and were pleasantly surprised that they were able to come out to repair our AC on a holiday. Tracy returns calls promptly and shows up when he says he is going to. I have used him twice now and been very satisfied both times.